Frequently Asked Questions

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How Will My Skin React To Biologi Serums?

Every skin is unique and individual responses can vary depending on your skin condition. When starting any new skincare regime, you may experience a skin adjustment. For Biologi, this could result in a temporary sticky feeling or some breakouts. It’s important to understand that this is not long lasting, its simply the skins own way of adjusting and normalising to an active, clean and different skincare regime. If you have any questions, we recommend reaching out to one of our qualified skin experts.

What Benefits Can I Expect For My Skin?

Many of our customers testimonials state the first thing they noticed when using Biologi was improved hydration and skin glow. Individual results can vary, depending on your skin condition, serum choice and individual regime. For best results, we recommend seeking advice from one of our skin experts.

Why Does My Biologi Serum Change Colour?

Biologi serum is extracted from fruits picked during different seasons which can alter the colour of the natural extracts. Biologi naturally contains phenolic acids which can also appear lighter or darker as time goes on. It’s perfectly normal for serums to be a different colour from batch to batch but it doesn’t affect the activity.

What Other Products Can I Use With Biologi?

We recommend using a daily SPF that suits your skin. Biologi is built on the concept of achieving skin results via a uncomplicated skin regime, however, depending on your personal preferences, you may introduce other products interchangeably with Biologi. We advise asking our skin experts for more customised skin regime information.

How Do I Apply Biologi Serum?

Biologi serums are easy to apply.  After cleansing, simply apply your serum to a dry skin. Applying to a dry skin ensures that your serum is not diluted, providing the best potency and results for your skin.

As a general guide, use one pump for the face and two pumps for the face and neck. If you are using a recommended serum for the eye area, use ¼ pump gently applied around the orbital bone. If you are using a recommended body serum, use two pumps per body part.

We don’t recommend mixing or layering your serums. However, you may use a different serum in the morning or evening according to your skin type, skin goal or skin recommendation.  There is no need to add a traditional type of moisturiser over the top of your serum as your Biologi serum is hydrating and all that your skin needs. Always let your serum absorb for a few minutes before applying a Biologi oil, daily spf or make up.

Are Biologi Products Suitable For Sensitive Skin?

Biologi has hundreds of successful skin results from customers with sensitive skin that have used Biologi, however, if you have reactive skin, we recommend performing a simple patch test first.

When Shouldn't I Use Biologi?

Biologi does not recommend the use of any Biologi product on open wounds or broken skin. If you are unsure about starting any new skincare product, please refer to your medical practitioner.

How Do I Conduct A Skin Patch Test?

Apply a small amount of product to clean dry skin. We recommend applying to an area of skin that doesn’t easily get washed or rubbed off i.e., the inner arm or behind the ear. The general wait time for reaction is approximately 24-48 hours, however in some cases a longer reaction time can occur. Please refer to your medical practitioner if you are unsure about patch testing.

Is Biologi Suitable For Problematic Skin?

Yes! We highly recommend the use of our Bd Luminosity Serum because it contains the fruit extracts from Davidson Plum, an excellent source of natural Tartaric Acid, Anthocyanin and Quercetin. These hard-working phyto-actives can assist in keeping your skin clear, reducing breakouts and associated redness with them. If your skin is irritated, we suggest using the Bf Restore Serum first to help reduce any irritation and then introduce the Bd Luminosity Serum into your regime.

I've Got Stubborn Pigmentation, Is Biologi The Answer?

Yes! However, there are many contributing triggers involved in the overproduction of pigment in the skin. We highly recommend introducing Bqk morning and evening duo serums into your daily regime as they contain powerful phyto-actives that work synergistically to assist in helping inhibit pigment production to brighten and clarify the skin, while reducing redness and providing antioxidant protection.

Is Biologi Safe For Pregnancy & Babies?

Biologi is free from harmful chemicals and irritating synthetics. While we consider Biologi safe for a mum-to-be and breastfeeding mum, for each individual product you can find more information and recommendations. However, as with any new product, or if you are unsure, you may wish to check with your medical practitioner. For babies and children; as a baby’s skin is delicate, thinner, and more fragile than adult skin, avoid the use of Biologi on babies under 2 years of age. Whilst many of our customers have seen incredible results using our Bf Restore Face & Body Serum on babies under 2 years of age, we recommend performing a patch test on all babies and children prior to using Biologi and if unsure, we suggest you seek medical advice.

What Is The Cloudy Or Floating Bit In My Serum?

As Biologi products contain natural fruit extracts, it can be common to see cloudiness or pectin floating within our serums from time to time. This is a naturally occurring process that can vary from batch to batch and shows how natural our products are. It doesn’t affect the efficacy or freshness of our serums and our recommendation is to give your serum a shake to gently disperse the pectin within. If you have a question regarding your serum, our customer experience team are available to help. 

Are All Biologi Products Suitable To Use Around The Eye Area?

We highly recommend our Bk Vitamin C face & Eye Serum. Apply no more than 1/4 pump (about the size of a rice grain) and gently pat Bk around the orbital bone. Alternatively, if you suffer from skin irritation in this area, you may use Bf Restore Face & Body Serum by applying 1/4 pump (about the size of a rice grain) and patting gently around the orbital bone.

What Should I Do If I Get Product In My Eye Or React To A Serum?

Flush the eye out with plenty of water and if in doubt seek medical advice if necessary.  For any reaction, discontinue use and contact our experienced customer experience team.

What is the expiry on Biologi products?

Biologi lists expiry dates on all Biologi skincare products which complies with International Standards. Expiry dates on our products range from 24 months – 36 months.

We recommend using your product within 6 months of opening. This recommendation ensures the efficacy of our extracts for your skin and is aligned to cosmetic skincare and consumer guidelines.

For individual product expiry information, please contact us.