Frequently Asked Questions
If there’s something you want to know which isn’t here, please reach out and drop us an email at enquiries@biologi.com.au
Using Biologi
How Do I Apply Biologi Serum?
Biologi serums are easy to apply. After cleansing, simply apply your serum to a dry skin. Applying to a dry skin ensures that your serum is not diluted, providing the best potency and results for your skin.
As a general guide, use one pump for the face and two pumps for the face and neck. If you are using a recommended serum for the eye area, use ¼ pump gently applied around the orbital bone. If you are using a recommended body serum, use two pumps per body part.
We don’t recommend mixing or layering your serums. However, you may use a different serum in the morning or evening according to your skin type, skin goal or skin recommendation. There is no need to add a traditional type of moisturiser over the top of your serum as your Biologi serum is hydrating and all that your skin needs. Always let your serum absorb for a few minutes before applying a Biologi oil, daily spf or make up.
What Other Products Can I Use With Biologi?
We recommend using a daily SPF that suits your skin. Biologi is built on the concept of achieving skin results via a uncomplicated skin regime, however, depending on your personal preferences, you may introduce other products interchangeably with Biologi. We advise asking our skin experts for more customised skin regime information.
When Shouldn't I Use Biologi?
Biologi does not recommend the use of any Biologi product on open wounds or broken skin. If you are unsure about starting any new skincare product, please refer to your medical practitioner.
Subscriptions & Loyalty
Can I Use My Loyalty Reward Dollars On Subscription Orders?
Unfortunately, loyalty rewards can’t be applied to subscription orders, as these are recurring payments that are automatically processed on your scheduled billing date.
Can I Receive Loyalty Rewards if I Have a Product Subscription?
Yes - you’ll still earn loyalty points on subscription orders. These will be automatically added to your account.
Skin Concerns & Results
How Will My Skin React To Biologi Serums?
Every skin is unique and individual responses can vary depending on your skin condition. When starting any new skincare regime, you may experience a skin adjustment. For Biologi, this could result in a temporary sticky feeling or some breakouts. It’s important to understand that this is not long lasting, its simply the skins own way of adjusting and normalising to an active, clean and different skincare regime. If you have any questions, we recommend reaching out to one of our qualified skin experts.
What Benefits Can I Expect For My Skin?
Many of our customers testimonials state the first thing they noticed when using Biologi was improved hydration and skin glow. Individual results can vary, depending on your skin condition, serum choice and individual regime. For best results, we recommend seeking advice from one of our skin experts.
Is Biologi Suitable For Problematic Skin?
Yes! We highly recommend the use of our Bd Luminosity Serum because it contains the fruit extracts from Davidson Plum, an excellent source of natural Tartaric Acid, Anthocyanin and Quercetin. These hard-working phyto-actives can assist in keeping your skin clear, reducing breakouts and associated redness with them. If your skin is irritated, we suggest using the Bf Restore Serum first to help reduce any irritation and then introduce the Bd Luminosity Serum into your regime.
I've Got Stubborn Pigmentation, Is Biologi The Answer?
Yes! However, there are many contributing triggers involved in the overproduction of pigment in the skin. We highly recommend introducing Bqk morning and evening duo serums into your daily regime as they contain powerful phyto-actives that work synergistically to assist in helping inhibit pigment production to brighten and clarify the skin, while reducing redness and providing antioxidant protection.
Sensitive Skin & Safety
What Should I Do If I Get Product In My Eye Or React To A Serum?
Flush the eye out with plenty of water and if in doubt seek medical advice if necessary. For any reaction, discontinue use and contact our experienced customer experience team.
Are All Biologi Products Suitable To Use Around The Eye Area?
We highly recommend our Bk Vitamin C face & Eye Serum. Apply no more than 1/4 pump (about the size of a rice grain) and gently pat Bk around the orbital bone. Alternatively, if you suffer from skin irritation in this area, you may use Bf Restore Face & Body Serum by applying 1/4 pump (about the size of a rice grain) and patting gently around the orbital bone.
Are Biologi Products Suitable For Sensitive Skin?
Biologi has hundreds of successful skin results from customers with sensitive skin that have used Biologi, however, if you have reactive skin, we recommend performing a simple patch test first.
How Do I Conduct A Skin Patch Test?
Apply a small amount of product to clean dry skin. We recommend applying to an area of skin that doesn’t easily get washed or rubbed off i.e., the inner arm or behind the ear. The general wait time for reaction is approximately 24-48 hours, however in some cases a longer reaction time can occur. Please refer to your medical practitioner if you are unsure about patch testing.
Is Biologi Safe For Pregnancy & Babies?
Biologi is free from harmful chemicals and irritating synthetics. While we consider Biologi safe for a mum-to-be and breastfeeding mum, for each individual product you can find more information and recommendations. However, as with any new product, or if you are unsure, you may wish to check with your medical practitioner. For babies and children; as a baby’s skin is delicate, thinner, and more fragile than adult skin, avoid the use of Biologi on babies under 2 years of age. Whilst many of our customers have seen incredible results using our Bf Restore Face & Body Serum on babies under 2 years of age, we recommend performing a patch test on all babies and children prior to using Biologi and if unsure, we suggest you seek medical advice.
Product Care & Storage
What Is The Cloudy Or Floating Bit In My Serum?
As Biologi products contain natural fruit extracts, it can be common to see cloudiness or pectin floating within our serums from time to time. This is a naturally occurring process that can vary from batch to batch and shows how natural our products are. It doesn’t affect the efficacy or freshness of our serums and our recommendation is to give your serum a shake to gently disperse the pectin within. If you have a question regarding your serum, our customer experience team are available to help.
Why Does My Biologi Serum Change Colour?
Biologi serum is extracted from fruits picked during different seasons which can alter the colour of the natural extracts. Biologi naturally contains phenolic acids which can also appear lighter or darker as time goes on. It’s perfectly normal for serums to be a different colour from batch to batch but it doesn’t affect the activity.
What is the expiry on Biologi products?
Biologi lists expiry dates on all Biologi skincare products which complies with International Standards. Expiry dates on our products range from 24 months – 36 months.
We recommend using your product within 6 months of opening. This recommendation ensures the efficacy of our extracts for your skin and is aligned to cosmetic skincare and consumer guidelines.
For individual product expiry information, please contact us.
Packaging
Do your products come boxed?
Yes, each Biologi product comes boxed. Our Biologi boxes made of cardboard that is recyclable and compostable. We use vegetable dye for all of the boxed packaging information, making them eco-friendly.
What materials is your skincare range packaged in?
Our serums are packaged in BPA free and plastic bottles with an airless pump system. This packaging was specifically chosen to ensure your phyto-active rich serum remains efficacious and maintains freshness. Each pump pack dispenser is easy to use, with a no waste outlook.
Our face and body oils are packaged in Miron glass which is a superior glass that blocks out damaging visible rays, maintaining nutrients, efficacy, and shelf life of our precious oils. This type of glass blocks out the harmful visible rays, whilst allowing beneficial rays to help preserve the lifeforce within the product itself, ensuring the purity, colour, quality and preservation of the oil is more beneficial than storing in clear glass alone. Miron glass is 100% recyclable, however you may wish to find a useful second purpose for the oil jars once empty.
Our cleanser and body exfoliant packaging is made from PCR - post consumer resin. PCR is a recycled material and offers quality, performance and protection for the product inside.
Our individual bio cellulose sheet masks are soft plastic recyclable. The mask itself is made from coconut fibres and is fully compostable.
As an Australian company, how do you support other Australian small businesses?
We choose, champion and support Australian farmers, growers and small businesses wherever we can. The majority of our native botanicals are grown right here in Australia, and we liaise closely with the growers. Our packaged boxes are printed from an independent local business.
What are some of the ways Biologi support sustainability?
We recommend TerraCycle, or curb side recycling for our products. We are conscious about over packaging with non-eco-friendly materials when we ship to you and are a ‘digital over paper’ company, providing visible choices around print material. The shipping partners we use engage in sustainable shipping practices and we champion initiatives like planting trees on behalf of our community.
All post extraction of plant material is composted through local recycling centres, and we introduced Biologi Microfibres as an alternative cloth which on average replaces 200 single-use make-up rounds, keeping them out of landfill.
Our promise
We are proud to continually innovate and update our packaging where available for more sustainable packaging.
Ingredients
The Preservative we Use: Sodium Benzoate
Sodium Benzoate is a is a safe and widely used preservative worldwide. It is commonly used in foods, pharmaceuticals and cosmetics. When it is added to our serums Sodium Benzoate converts to Benzoic Acid which is the actual preservative. We use the smallest amount of 0.2%.
Our serums contain 99.8% Fruit Extract and the smallest percentage (0.2%) of Sodium Benzoate, a safe preservative to preserve the natural plant extracts while not compromising the results that Biologi delivers.
Click here more information on Sodium Benzoate from the World Health Organisation.