Shipping Policy


DUE TO THE HIGH VOLUME OF ORDERS DURING PROMOTIONAL PERIODS. PLEASE EXPECT SOME DELIVERY DELAYS. 

*Contact enquiries@biologi.com.au for more information.

AUS only: To ensure your order arrives before Dec 25th please place your order by Dec 18th. You must select the Express Shipping method at checkout. Once orders are dispatched delivery time and responsibility is held by the third party couriers. We can no longer guarantee delivery by Dec 25th for International orders.

Upon placement of your order, we will send an order confirmation. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

You will receive an automated confirmation e-mail from us when your order has been shipped that includes the tracking information.


SHIPPING COSTS

Free standard shipping on Australian orders over $150.  Please note that if discounts, coupons or other offers reduce the value of the order to below $150, free shipping does not apply.

Most international orders over $300 (AUD) qualify for FREE shipping.  Please note that if discounts, coupons or other offers reduce the value of the order to below $300 (AUD), free shipping does not apply.

International location shipping prices will vary and are automatically calculated based on weight.

 


DELIVERY TIME

Domestic (Australian) orders are fulfilled through Australia Post using Standard/ Express Post with an estimated shipment time to each state listed below. 

 

NSW Express: 1-2 Business days
NSW Standard: 2-4 Business days

 

ACT Express: 1-2 Business days
ACT Standard: 2-4 Business days

 

NT Express: 3-5 Business days
NT Standard: 7-13 Business days

 

QLD Express: 2-3 Business days
QLD Standard: 3- 5 Business days

 

SA Express: 2-3 Business days
SA Standard: 4-7 Business days

 

TAS Express: 2-3 Business days
TAS Standard: 4-6 Business days

 

VIC Express: 2-3 Business days
VIC Standard: 3-5 Business days

 

WA Express: 3-4 Business days
WA: Standard: 7-11 Business days

Orders purchased on a public holiday will be processed the following business day.

International orders are fulfilled through, DHL eCommerce and Startrack with an estimated shipping time below for different countries. 

NZ: 4-7 days depending on customs clearance
USA: 7- 10 days depending on customs clearance
UK: 7- 10 days depending on customs clearance

INTERNATIONAL (all other countries): 7- 10 days depending on customs clearance

Please note that shipment time is not guaranteed by Biologi or Australia Post/DHL/Startrack. We are not responsible for any delays that do not result from our error. Biologi is not responsible for an order once Australia Post/DHL/Startrack has marked it as “Delivered”. To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.




POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia. Orders that are purchased on a public holiday will be processed the following business day.


INTERNATIONAL SHIPPING

USA Shipping:

  • Orders under $500 AUD: $85
  •  Orders $500 AUD or more: Free


Shipping charges are based upon the value of your order, the weight of your order and the destination of your order. Once you have your order completed in your shopping cart you can select your destination country to see the shipping options available to you and how much they cost. Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.

If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.

Biologi is not responsible for return of shipments or reimbursement of lost packages or damaged products.

Unfortunately due to customs restrictions Biologi is currently unable to ship orders to North Korea, Iran, Israel, Syria, Cuba, Sudan, Russia, and Belarus. 


The listed countries below are not available for free shipping.

  • Afghanistan (AF)
  • Albania (AL)
  • Algeria (DZ)
  • American Samoa (AS)
  • Angola (AO)
  • Anguilla (AI)
  • Antigua (AG)
  • Armenia (AM)
  • Aruba (AW)
  • Azerbaijan (AZ)
  • Bahamas (BS)
  • Bangladesh (BD)
  • Barbados (BB)
  • Belarus (BY)
  • Benin (BJ)
  • Bermuda (BM)
  • Bhutan (BT)
  • Bonaire (XB)
  • Bosnia & Herzegovina(BA)
  • Botswana (BW)
  • Brunei (BN)
  • Burkina Faso (BF)
  • Burundi (BI)
  • Cambodia (KH)
  • Cameroon (CM)
  • Canary Islands, The (IC)
  • Cape Verde (CV)
  • Cayman Islands (KY)
  • Central African Rep(CF)
  • Chad (TD)
  • Comoros (KM)
  • Congo (CG)
  • Congo, DPR (CD)
  • Cook Islands (CK)
  • Cote D Ivoire (CI)
  • Curacao (XC)
  • Djibouti (DJ)
  • Dominica (DM)
  • Egypt (EG)
  • Eritrea (ER)
  • Eswatini (SZ)
  • Ethiopia (ET)
  • Falkland Islands (FK)
  • Faroe Islands (FO)
  • Gabon (GA)
  • Gambia (GM)
  • Georgia (GE)
  • Ghana (GH)
  • Greenland (GL)
  • Grenada (GD)
  • Guadeloupe (GP)
  • Guam (GU)
  • Guinea Rep. (GN)
  • Guinea-Bissau (GW)
  • Guinea-Equatorial (GQ)
  • Haiti (HT)
  • Iceland (IS)
  • Iran (IR)
  • Iraq (IQ)
  • Jamaica (JM)
  • Jordan (JO)
  • Kazakhstan (KZ)
  • Kenya (KE)
  • Kiribati (KI)
  • Korea,  D.P.R Of (KP)
  • Kosovo (KV)
  • Kyrgyzstan (KG)
  • Lebanon (LB)
  • Lesotho (LS)
  • Liberia (LR)
  • Libya (LY)
  • Madagascar (MG)
  • Malawi (MW)
  • Maldives (MV)
  • Mali (ML)
  • Mariana Islands (MP)
  • Marshall Islands (MH)
  • Martinique (MQ)
  • Mauritania (MR)
  • Mauritius (MU)
  • Mayotte (YT)
  • Micronesia (FM)
  • Moldova, Rep. Of (MD)
  • Mongolia (MN)
  • Montenegro, Rep Of (ME)
  • Montserrat (MS)
  • Morocco (MA)
  • Mozambique (MZ)
  • Myanmar (MM)
  • Namibia (NA)
  • Nauru, Rep. Of (NR)
  • Nepal (NP)
  • Nevis (XN)
  • New Caledonia (NC)
  • Niger (NE)
  • Nigeria (NG)
  • Niue (NU)
  • North Macedonia (MK)
  • Pakistan (PK)
  • Palau (PW)
  • Reunion, Island Of (RE)
  • Russian Federation (RU)
  • Rwanda (RW)
  • Saint Helena (SH)
  • Samoa (WS)
  • San Marino (SM)
  • Sao Tome And Principe (ST)
  • Senegal (SN)
  • Seychelles (SC)
  • Sierra Leone (SL)
  • Solomon Islands (SB)
  • Somalia (SO)
  • Somaliland, Rep Of (XS)
  • South Sudan (SS)
  • Sri Lanka (LK)
  • St. Barthelemy (XY)
  • St. Eustatius (XE)
  • St. Kitts (KN)
  • St. Lucia (LC)
  • St. Maarten (XM)
  • St. Vincent (VC)
  • Sudan (SD)
  • Syria (SY)
  • Tahiti (PF)
  • Tajikistan (TJ)
  • Tanzania (TZ)
  • Timor-Leste (TL)
  • Togo (TG)
  • Tonga (TO)
  • Trinidad And Tobago (TT)
  • Tunisia (TN)
  • Turkmenistan (TM)
  • Turks & Caicos (TC)
  • Tuvalu (TV)
  • Uganda (UG)
  • Ukraine (UA)
  • Uzbekistan (UZ)
  • Vanuatu (VU)
  • Virgin Islands-British (VG)
  • Virgin Islands-US (VI)
  • Yemen, Rep. Of (YE)
  • Zambia (ZM)
  • Zimbabwe (ZW)


CANCELLATIONS

You may email enquiries@biologi.com.au within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.


EXCHANGES

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error such as an incorrect product we will cover the return shipping cost. To arrange this, please email enquires@biologi.com.au with your date of product delivery, order number, and product.

If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund minus shipping cost once approval is granted.

We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders.

Please note returns and exchanges may require up to 10 working days to process.


PROMOTIONS

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time range.

Meet Our Founder

Ross Macdougald

Ross Macdougald is the visionary behind Biologi, Phytoverse
and Plant Extracts. Throughout his career, Ross can be credited with developing
countless products and formulated active ingredients which are currently sold
in brands across the globe.

We sat down with Ross to chat all things plant extracts and Biologi.

What was your driving force into researching plantextracts?

In the mid-2000s, beauty companies only used plant extracts to look good on labels. They added tiny amounts that did not actually help your skin and coming from an oil product background, I knew plants had real power. That led me to testing plant extracts that were available at the time, and I found that most were just coloured water with no benefits.

I then started to investigate how people made these extracts. They soaked fresh or dry plants in liquids like alcohol, water, or glycerine for weeks. This process just created liquid from rotting plants which destroyed the good nutrients. To remedy this, companies then added man-made chemicals to the liquid and . called it a "standardised" extract.

I wanted to change this, so I set out to create a real plant extract. My goal was to make something as strong as synthetic chemicals, giving you the same benefits as eating the fresh plant.

What was your driving force into researching plant extracts?

When I started offering the extracts I had created to customers of Phytoverse Oils and explaining to them the benefits these extracts had there was little interest. I then realised that the only way to prove the extracts did what I said they would do I needed to prove it and Biologi was born.

What is the ethos behind the Biologi brand?

Firstly I need to explain where the brands ethos comes from. Humans and plants evolved together and that is why plant nutrients are critical to our well-being. These nutrients need to be delivered in the same delivery system that plants produce and nothing more. It has taken millions of years for the human body to develop to where it is today.

In its development, plant nutrients have powered the beneficial changes in us. The human body has developed unique pathways for the uptake of plant nutrients, and these pathways are activated by the plant liquid matrix that carries the plant nutrients. For the human body to benefit from nutrients they need to be from a plant source, in the plant’s liquid matrix.

So, Biologi’s ethos is “deliver what the body requires in the delivery system it knows with the nutrients it needs.”

Why did you choose Australian botanicals like Kakadu Plum, Finger Lime and Davidson Plum to launch Biologi, and what makes them unique?

I chose the Australian natives as several of them grow in the region I live and accessing them and understanding their biodiversity was important. These indigenous plants are termed “living fossils” which means they closely resemble ancestors. The species are highly abundant in plant nutrients that the human body needs and contain the liquid matrix that the body requires to deliver them. There was also a need to support the growers of these unique plants for the industry as a whole to prosper.

You mentioned you use a revolutionary extractiontechnique, called C.L.E.C.S™ II.

C.L.E.C.S.™ is a unique extraction process which I created in 2017. As mentioned earlier other extraction techniques have their failings, and I wanted to eliminate these while also extracting the full plant profile of phyto-nutrients along with the unique liquid matrix the plant creates. C.L.E.C.S.™ creates an environment around the plant material that allows the nutrients and liquid matrix to flow through the cellular structure of the plant into the extraction vessel. The entire process takes only a few hours. In 2019, we further developed the extraction system to create C.L.E.C.S.™ II extracts. These extracts are only used in the Biologi serum products making them unique.